Return Policy

Return & Refund Policy

We want you to feel confident about your purchase from PatioUmbrellas.com. If something is not right, our team is here to help.

30-Day Returns

Most items may be returned within 30 days of delivery.

To qualify for a return, the item must be:

• Unused, unassembled, and in its original condition
• Returned in its original packaging
• Complete with all parts, hardware, instructions, accessories, and documentation
• Accompanied by proof of purchase

Items that have been assembled, installed, altered, used, or damaged after delivery may not be eligible for return.

Purchases made between November 1 and December 31 may be returned through January 31, provided they remain unused and meet all other return requirements.

How to Start a Return

Please do not send an item back without contacting us first. Return locations may vary by product and manufacturer.

To request a return:

1. Contact us through our Contact Us page within 30 days of delivery. Include your name, order number, item being returned, and reason for the return.
2. Wait for return authorization and return instructions from our customer-service team.
3. Carefully repack the product in its original packaging with all parts, hardware, accessories, and instructions.
4. Ship the item to the return address provided by our team. Keep your tracking information until your refund has been completed.

Returns sent without authorization may be refused or subject to additional processing or restocking fees.

Return Shipping

For returns due to preference, size, color, fit, or another change of mind, the customer is responsible for return shipping.

We strongly recommend using a trackable and insured shipping service. PatioUmbrellas.com is not responsible for merchandise that is lost or damaged during return transportation. Any claim for return-shipping damage must be filed with the carrier selected by the customer.

If an item arrived damaged, defective, incomplete, or incorrect, please contact us before shipping it back. We will provide instructions and, when appropriate, arrange return transportation at no cost to you.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives, including the product inside the packaging even if the carton appears undamaged.

If your order is damaged, defective, missing parts, or different from what you ordered, contact us promptly through our Contact Us page. Please include:

• Your order number
• A description of the problem
• Photographs of the product
• Photographs of the packaging and shipping label
• Photographs of any damaged or defective areas

Depending on the circumstances, we may provide replacement parts, replace the product, or issue a refund. We may require the original product to be returned before completing the replacement or refund.

Please retain the product and all original packaging until your claim has been resolved.

Large and Freight Deliveries

Large umbrellas, commercial products, oversized bases, and other heavy items may be delivered by an LTL or common freight carrier.

Please inspect the shipment before accepting delivery.

• Check the carton, pallet, and product for visible damage.
• Note any damage on the delivery receipt before signing.
• If the shipment has substantial visible damage, refuse delivery and contact us promptly.
• Take photographs of the shipment and damaged areas whenever possible.

Signing for a freight shipment without noting visible damage may affect our ability to resolve a carrier claim.

Refunds

Once your authorized return is received and inspected, please allow up to two business days for us to approve and process the refund.

Approved refunds will be issued to the original payment method. Shipping charges and optional delivery services are nonrefundable unless the return resulted from an error by PatioUmbrellas.com or the item arrived damaged or defective.

Most financial institutions post refunds within three to five business days. Refunds issued through PayPal, Shop Pay, Apple Pay, Google Pay, or similar services may take seven to ten business days to appear.

Purchases made with a gift card will be refunded to a gift card. Gift-card purchases are not eligible for cash refunds.

Cancellations

Contact us as soon as possible if you need to cancel an order. We will make every reasonable effort to stop the order before it ships, but cancellation is not guaranteed.

Orders that have already entered fulfillment or left the shipping facility may be unable to be canceled. If the shipment cannot be stopped, you may request a return after delivery under the terms of this policy.

Preorders and Backorders

Payment may be collected when a preorder or backorder is placed. Estimated availability and shipping dates are subject to change.

You may request cancellation before the order enters fulfillment. Once the order has shipped, the standard return requirements apply.

Installment payments arranged through Shop Pay or another financing provider remain subject to that provider’s payment terms, even if the product has not yet shipped.

Nonreturnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards
• Final-sale or clearance items identified as nonreturnable
• Custom-made, personalized, or made-to-order products
• Replacement parts that have been installed
• Items that have been assembled, installed, altered, used, or damaged after delivery
• Items returned without their original packaging or missing components

 

Manufacturer Warranties

Some products include a manufacturer’s warranty covering specific defects or components. Warranty coverage is separate from this return policy and varies by brand and product.

Normal wear, weather-related damage, wind damage, misuse, improper installation, inadequate anchoring, and failure to follow care or operating instructions are generally not considered manufacturing defects.

Never leave a patio umbrella open and unattended. Close and secure the umbrella during wind, storms, or periods of nonuse.

Questions?

If you have questions about a return, damaged delivery, replacement part, or order cancellation, please contact us through the PatioUmbrellas.com Contact Us page. Please include your order number so we can assist you as quickly as possible.